Customers with Disabilities

Hand Control Driving Devices

Enterprise is happy to provide vehicles with hand controls for our customers with disabilities. These are provided at no additional charge and are ready within 48 hours of making the reservation.

While Enterprise will use good faith efforts to satisfy requests for vehicles with hand controls, left foot accelerators, spinner knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations*, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours advance notice. The foregoing timeframes are subject to delays beyond Enterprise's reasonable control.

Surrogate Drivers

Customers with disabilities who do not hold a driving licence can still rent with Enterprise when accompanied by a driver who presents a valid licence. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the stand-in driver, who will not need to produce a credit card or be required to meet our financial underwriting requirements.

To Make a Reservation

To discuss your requirements further or to make a reservation Freephone 0800 633 5665.

If You Wish to Rent Specially Adapted Vehicles

Unfortunately Enterprise does not offer permanently adapted vehicles. However, in many areas speciality companies offer vehicles with permanent adaptions. Adapted Vehicle Hire Ltd is one such company whose details can be provided by contacting the above telephone number. Please note that Adapted Vehicle Hire Ltd is not affiliated with Enterprise or any of its subsidiaries.